On Demand Program

Conflict Management and Negotiation


Aired Date: Friday, February 15, 2013
Runtime: 1:00h

Program Code:


The MBA only offers Certificates of Attendance to individuals who attend education programs in person. Certificates are not available for participation in recorded MBA On Demand programs.

This On Demand presentation is free.

Register On Demand

All relationships face conflict. Whether you are working with colleagues, trying to deal effectively with opposing counsel, or marketing yourself to clients, your conflict management and negotiation skills will play a large part in whether you attain the outcomes you want. Susan Letterman White offers a two-part assessment-based workshop on conflict management. On February 15, 2013, she will give you a taste of her workshops as she shows two live volunteers how to improve their conflict management and negotiation skills in three ways. Viewers will have an opportunity to see how the MBTI and TKI assessments are used in Susan’s workshops and to ask questions in this live interactive presentation.

Susan Letterman White, Esq. consults to law firms and law departments and coaches individual lawyers to help them answer questions such as: how can we be more profitable; how should we be marketing ourselves; and how can we develop diversity, inclusion, and future leaders? She frequently delivers training and workshops that past attendees have said are “Complete, jaw-dropping,” “Uniformly excellent,” and “an excellent CLE - the best I have ever taken.” Ms. White, who continues to be a member of the Pennsylvania Bar in good standing (as well as the Massachusetts Bar), practiced law for over 20 years and was the managing partner of a Philadelphia law firm before pursuing a Master of Science degree in Organization Development from American University.


Susan Letterman White, Esq., Panelist
Law Office Management Assistance Program , Boston

Sponsoring Sections:

Law Practice Management Section

Note: This program is available via real-time webcast.
Real-time webcast participants are able to ask questions of the presenters while the program is underway.

When you register, you will receive a link via email to the program's real-time webcast and its ePublication. Your member profile will also contain the recorded MBA On Demand version of the program and ePublication if you wish to review the program's archived presentation.

System Requirements
Read the On Demand system requirements and view an On Demand product demonstration. If you have questions regarding On Demand products or how to use the software, contact Senior Programs Manager Marc A. D'Antonio, Esq. at (617) 338-0646 or email Marc.

Read System Requirements  Watch On Demand Demonstration

Become an MBA Member Today!

Education, advocacy, networking, volunteer and mentoring opportunities, insurance, referrals ─ these are just some of the many reasons to belong to the MBA. We also provide access to services and tools to help you sharpen your practice and manage your work-life balance.