MBA On Demand

Conflict Management and Negotiation

All relationships face conflict. Whether you are working with colleagues, trying to deal effectively with opposing counsel, or marketing yourself to clients, your conflict management and negotiation skills will play a large part in whether you attain the outcomes you want. Susan Letterman White offers a two-part assessment-based workshop on conflict management. On February 15, 2013, she will give you a taste of her workshops as she shows two live volunteers how to improve their conflict management and negotiation skills in three ways. Viewers will have an opportunity to see how the MBTI and TKI assessments are used in Susan’s workshops and to ask questions in this live interactive presentation.

Susan Letterman White, Esq. consults to law firms and law departments and coaches individual lawyers to help them answer questions such as: how can we be more profitable; how should we be marketing ourselves; and how can we develop diversity, inclusion, and future leaders? She frequently delivers training and workshops that past attendees have said are “Complete, jaw-dropping,” “Uniformly excellent,” and “an excellent CLE - the best I have ever taken.” Ms. White, who continues to be a member of the Pennsylvania Bar in good standing (as well as the Massachusetts Bar), practiced law for over 20 years and was the managing partner of a Philadelphia law firm before pursuing a Master of Science degree in Organization Development from American University.


Susan Letterman White, Esq.
Law Office Management Assistance Program, Boston

Sponsoring Sections:

Law Practice Management Section

MBA On Demand System Requirements
Click here to review On Demand system requirements and an On Demand product demonstration. Click here for information on how to access your purchased On Demand programs.

If you have questions regarding On Demand products or how to use the software, contact Senior Programs Manager Marc A. D'Antonio, Esq. at (617) 338-0646 or [email mdantonio].

Click here to view an MBA On Demand Orientation Video.

On Demand On Demand
Presentation Date: February 15, 2013
Runtime: 1:00.00
NOTE: This is an On Demand product.
With registration for this product you can conveniently watch an archived MBA program from the comfort of your home or office, at a time that suits your schedule. When you register, you will receive a permanent link to the program in addition to the program's ePublication. Your My Resources profile will also contain permanent links to both products if you wish you review the program's archived presentation. The archived version of this program will not be available until after the date of the on-site program.

MBA On Demand System Requirements
Click here to review On Demand system requirements and an On Demand product demonstration.
With registration you will receive the following resource package: Permanent links to program's e-publication and On Demand presentation are located in your My Resources profile.
The MBA only offers Certificates of Attendance to individuals who attend education programs in person. Certificates are not available for participation in recorded On Demand and Real-time Webcasts.
This On Demand presentation is free.

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